Shipping policy

Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SolihullSweetShop

• “Goods” refers to the items offered for sale on the Service.

• “Orders” means a request by You to purchase Goods from Us.

• “Service” refers to the Website.

• “Website” refers to SolihullSweetShop, accessible from www.solihullsweetshop.com

• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at SolihullSweetShop. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. Holidays are defined by announcements on the website and social media channels

If We are experiencing a high volume of orders, if there are courier issues such as strikes, holiday deliveries, and/or other issues beyond our control, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will make you aware via email or via our social media channels. Once shipped please be aware this order is not within our control but the courier and we can’t answer specific queries on your parcel.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

• UK Shipping method: Royal Mail 48

Shipment cost: £4.95 (Flat Rate) (FREE STANDARD UK MAINLAND SHIPPING ON ORDERS OVER £40)

Estimated delivery time: Usually 2-3 days after dispatch

Delivery delays can occasionally occur

Shipment to P.O. boxes or APO/FPO addresses

SolihullSweetShop unfortunately cannot ship to ANY P.O Boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please ensure you check you junk box and the email provided is accurate.

Customs, Duties and Taxes

SolihullSweetShop is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

SolihullSweetShop is not liable for any products damaged or lost during shipping. If You received your order damaged, please contact Royal mail Directly and email us to confirm this so that we can sort out a claim for you.

Please save all packaging materials and damaged goods before filing a claim and take photos detailing the damage upon arrival. If the parcel is extremely damaged then please decline the delivery and contact us via email at info@solihullsweetshop.com immediately.