Refund policy
Refunds & Returns Policy
We have a 7-day return policy, meaning you have 7 days after receiving your order to contact us regarding any issues.
To be eligible for a return, refund, or replacement, items must meet one of the following conditions:
- Arrived damaged
- Incorrectly supplied
- Inedible or unfit for consumption upon arrival
- Unopened, unused, and sealed in their original packaging
To help us process your request, you will need to provide:
- Your order number
- A description of the issue
- Clear photographic evidence where applicable
To start a return request, please contact us at info@solihullsweetshop.com.
Please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.
Non-Returnable Items
Due to food safety and hygiene reasons, we cannot accept returns on:
- Opened food products or sweets that are not sealed in their original packaging
- Pick & mix sweets (unless they arrive damaged, incorrect, or unfit for consumption)
- Products that have arrived in good condition and are fit for consumption
- Complimentary/free promotional items, giveaways, or samples
- Clearance items
- Gift cards
Exchanges
We do not offer exchanges. If there is an issue with your order, please contact us at info@solihullsweetshop.com, and we will review the matter and advise on the best resolution.